Heathrow parking FAQs

Enter your drop-off date, return date and terminal in the search form on our homepage. Pick the parking option you like, add your details and pay securely online. Your confirmation arrives by email straight away.

When your booking is complete we email you a confirmation with your booking reference, your travel details, and instructions for drop-off and collection. Please save it and keep it handy on the day.

Yes. Use our manage booking page, or contact Customer Support during office hours (Monday to Friday, 09:00 to 17:00). With more than 24 hours’ notice, changes to travel details such as terminals and flight details are free. Date changes may incur charges. See our terms and conditions for the full details.

Yes, you can cancel at any time. We refund the original payment method automatically, with no forms to fill in. Bookings cancelled within 24 hours of departure may not be eligible for a refund. Please read our cancellation policy for the details.

Please call us 45 to 60 minutes before you arrive at the airport, for both Meet & Greet and Park & Ride. That gives our driver time to be ready for you. Without a call ahead, there may be a delay.

With Meet & Greet you drive straight to your terminal. A professional driver meets you at the terminal forecourt, takes your keys and drives your car to a secure car park. When you land, call us and your car is brought back to the terminal.

With Park & Ride you drive to our secure car park near the airport and a shuttle takes you to your terminal. When you return, call us and we send the shuttle to bring you back to your car. The shuttle is a charged service, and Park & Ride is our most affordable option.

The maximum vehicle height for our car parks is 2 metres. If your vehicle is taller than that, we cannot accept the booking, so please check before you book if you drive a large SUV, van or other high-sided vehicle.

We accept all major credit and debit cards (Visa, Mastercard and Amex), as well as Google Pay and Apple Pay. Payments are processed securely and we never store your card details on our servers.

Yes. Every transaction is protected by SSL encryption and handled by PCI-compliant payment processors. We do not collect, store or have access to your card details, which stay with the payment provider.

The price at checkout is the final price for our service. Please be aware of two charges that are not ours: the £6 Heathrow drop-off charge, collected by the airport, and possible ULEZ charges of £12.50 if your vehicle does not meet London emission standards. Both are collected by Heathrow Airport and TfL respectively and are outside our control.

Our service is insured for vehicle damage up to £2 million. This does not cover personal items left in the vehicle, so please remove your valuables before handing over the car.

No. Please take all valuables with you, including electronics, jewellery, cash, documents and other personal items. We accept no responsibility for theft, loss or damage to items left in vehicles.

No. Heathrow Terminal Park GB is a private, independent parking company. We are not affiliated with Heathrow Airport Limited or heathrow.com, and we run our own parking services near Heathrow Airport.

All four Heathrow terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. Choose your departure terminal when you book.

Use the booking reference and email address from your confirmation email on the manage booking page.